Our team consists of both consultants and on-site controllers, who, together with our customers, receive all the necessary information from the processes. The management of an airport requires the establishment of service level agreements (SLAs) to determine the level of quality of services provided by a company, agent or concessionaire at the airport. The report contains general and specific information on SLA compliance and its development. You could have an observation team that reports all detected incidents at your airport in real time, and these predetermined standards are then measured and evaluated to verify the level of compliance. Therefore, a set of indicators and parameters for the level of quality of service should be established in order to identify weaknesses and implement improvement measures or procedures. Objective daily information from the execution of processes Since the beneficiaries of these services are both the customer and the end users, a strict process of control and monitoring of the perceived level of quality must be carried out. This information Data analysis and team feedback are included in the SLA implementation report. This report is available to the client in a daily, weekly, monthly format, depending on the needs of each client. Once the SLA is defined, the controller team monitors all processes and collects data from the SLA. AERTEC Solutions can help your airport create and monitor SLA standards for all different services.
.