b. We have grown steadily every year through our competitive programs and services. By signing an HVAC maintenance contract, HVAC owners or commercial customers can rest assured that their HVAC equipment and ventilation systems will remain well maintained and less likely to break down early. “Samantha is the service contract Ashley told you about on the phone. I will leave it here for your consideration. Take a moment and discover the top 6 benefits that every homeowner should have. When I am finished, we can review the agreement together. » Mobile presentation tools. Give your technicians the tools and information they need to create a short and compelling presentation about the value of your club membership or HVAC service contract. Make it easier for technicians to sell contracts, show how HVAC service contract prices easily cover the cost of unexpected repairs or replacements without regular maintenance, and an easy way for customers to register on-site using a mobile device like a tablet. As any good HVAC professional knows, regular preventive maintenance saves energy and ensures that HVAC equipment is working optimally so that it lasts longer.
Lack of HVAC maintenance can cost homeowners dearly by reducing efficiency by 5% or more, resulting in higher energy costs. Be sure to explain these risk-return benefits when selling a HVAC service contract to customers. By incentivizing your technicians to sell more HVAC service contracts, you increase the company`s overall profit and improve your technicians` job satisfaction and revenue potential. “Mrs. Smith, when John comes to your home, he will discuss our service contract with you. There are 6 main benefits that every homeowner should have. One of these benefits is the savings in deploying today`s services. If your subcontractors aren`t excited about your service contracts, neither will your customers. You have to present them with something they believe in, something they would buy themselves so they can sell it to customers with enthusiasm.
If your contractors are incentivized to sell service contracts, it`s important that their zeal doesn`t compromise the message of what you`re selling. Air quality monitors can inform customers about the level of pollutants in the air, but they cannot fix it. That is where you come in. By providing customers with a free air quality monitor, you can make any necessary improvements to repair the IAQ and then sell Clean-Air-as-a-Service as part of your service contract. Now let`s take a look at packaged roof units, which account for more than 90% of all commercial HVAC equipment, and discuss where to find signs of poor maintenance. If your home care business doesn`t produce these kinds of results from HVAC service contracts or if you`re considering introducing a brand new club membership contract for customers, we`ve got you covered. Read on to learn how implementing the right HVAC service contract will benefit both your customers and your business outcomes, and what it takes to make your HVAC service contract worth it for everyone involved. How to sell customers the top 5 reasons to consider an HVAC maintenance contract c. Our computerized corporate delivery process ensures an efficient and high-quality service. To encourage your current customers to publicize your HVAC service contracts, you can create a referral program that entitles them to benefits each time they refer a new customer to you.
This could be money from your own service contract or even something that has nothing to do with the CCV, such as a gift card. Choose something that you think would be a good way to thank your customers. The above tools allow you to examine the equipment and record the signs of poor maintenance. Survey forms allow you to collect information in a logical way to enter your estimate. Combined, these tools allow you to develop cost-effective and professional service contract proposals. (Contractors can obtain a free downloadable copy of a field survey form by emailing wendellb@bsig.net and including “FREE Service Contract Survey Form” in the subject line, along with your name, company, and phone numbers in the body of the email.) Comprehensive Coverage Contract – This is an all-inclusive contract that takes the guesswork out of CVC service costs. Comprehensive coverage includes parts, labor, preventive maintenance, and emergency repairs. Schedule annual visits to HVAC maintenance contracts in advance, during the traditionally less busy heating and cooling season, to keep your HVAC technicians busy when service calls slow down. Are you having trouble selling service contracts to your customers? A great way to sell service contracts is to encourage your current customers to do it for you. Word of mouth is such a valuable sales tool because people are much more likely to trust a loved one`s opinion than a company`s marketing materials. According to recent studies, people are 4 times more likely to buy when recommended by a friend, and the lifetime value for new referring customers is 16% higher than non-referrals! Routine equipment inspections, included in an HVAC service contract, give your technicians the opportunity to identify a minor problem before it becomes a significant and costly problem. Annual or quarterly inspections give customers the option to budget in advance and prepare for the recommended replacement, rather than spending thousands of dollars unexpectedly if their stove suddenly dies.
The following survey tools are recommended for service contract sales reps: A good Net Promoter Score (NPS) shows employees that your current customers are satisfied with your service and therefore encourages new customers to join us. To understand what your NPS is, just ask all your customers a question: if you sell clean air as a service, or even if you use air quality monitors in other areas of your work, you can prove the work you`ve done using before-and-after charts like this: Customer history tracking. It is important to track and manage contracts while viewing a customer`s full service history with the company. You can customize contracts and customize service by knowing a customer`s specific vulnerabilities and important details about their HVAC equipment, such as. B the age of an air conditioner or the likelihood that a replacement is required. An HVAC service contract provides your technicians with more customer touchpoints and enables regular face-to-face interactions with an established customer base – always a good thing to improve sales and customer retention. Prioritize high-demand customers. The software should provide a way to sort HVAC customers by equipment age and possible replacement so that your team can prioritize which customers are most likely to need upcoming maintenance support. You can view open estimates, view service history, and leave notes to discover new sales opportunities. .